Storm Center

Satel N.V. Storm Center

Severe weather and storms have the potential to inflict damage to properties, disrupt power supply, and interrupt your Satel N.V. services.

We recognize these conditions can be frustrating, and our dedicated efforts are focused on promptly restoring your services once power is restored and safety conditions are met.

If the weather is bad and you are having trouble with your Satel N.V. services, first check with your neighbors to see if they are also experiencing issues.

If you are the only one experiencing difficulties, please refer to the Q & A: support page.

If you and those around are experiencing trouble with your service, please refer to the Report An Issue page.

Current Weather Events

As severe weather occurs, you can find updates here.

Hurricane Preparedness Tips

    1. Charge all electronic devices.

    2. Make sure to have a corded phone.

    3. Purchase and make sure to have sufficient credit on cell phone sim card.

    4. Make note of location and contact information for Satel N.V.

    1. Stay inside, safe and in a secure location.

    2. Pay close attention to Public Entity WhatsApp (+599-416-7343).

    3. Also watch for updates on Public Entity Facebook page

    1. Check to see if you have phone and/or internet service.

    2. Report an outage here.

    1. Refrain from using your home phone.

    2. Unplug all electronic devices, including your modem and home phone.

    3. Ensure your modem and home phone are connected to surge protectors or battery backups with surge protection.

Important Facts To Know

    1. Your home phone and internet will continue to work as long as your modem has power.

    2. Your home phone service will work without power as long as you have a corded phone.

    1. Through the development of Satel N.V., the majority of the island’s network (95%) is underground to keep is secure during storms.

    2. Satel N.V. maintains multiple connections to the world for redundancy. One connection goes by way of St. Maarten on the Submarine Cable link, and the others through Puerto Rico & Miami. If one fails, the island’s communication remains up and running.

    3. Satel N.V. also connects to multiple voice providers in the world, making Saba non-reliant on St. Maarten for off island phone calls on landlines.

    4. Satel N.V. has also made investments to have on island spare equipment in case of hardware failure, therein minimizing the outage time to hours instead of days or weeks.